Terms and Conditions
Note:All tour and cruise rates are meant for Malaysians only and exclude any airfares unless stated otherwise. Rates may change in the event of erratic fluctuations in the currency exchange rate and eleventh-hour adjustments or surcharges imposed by accommodation, land, water and air transport providers, and restaurant, attraction, theme park, sightseeing and tour operators.
BOOKING PROCEDURES
Upon receipt of deposit payment from you, Mitra/we will proceed to make the necessary flights, hotel accommodation, tour vehicles and tour guide and restaurant reservations.
OPERATION PROCEDURES
You have to inform us of the changes on the number of participants in the tour. You have to inform our tour information to your participants of their entitlements and type of travel and tour arrangements for them.
MITRA'S SERVICES BEFORE DEPARTURE
01. To explain our tour itinerary and to provide information of tour program.
02. Arrangement of requests for any deviations by the participants on the return flight sector.
03. To process visa and provide information for visa application.
04. Brief you and deliver travel kits (if applicable) and itinerary, one or two weeks before departure.
UNUSED SERVICES DURING TOUR
For any unused services during tour by any participant, no refund will be made in respect to accommodation, meals, sightseeing, tour or other services, which are included in the tour price.
TRAVEL INSURANCE / TAKAFUL
We recommend the purchase of the travel insurance / takaful. The experienced traveller always arranges his travel insurance / takaful to cover all possibilities during an overseas trip. This is a wise move as medical costs outside Malaysia can be expensive. We will provide details of such insurance certificate if required.
TERMS OF PAYMENT
A deposit of RM 1,000.00 (or 15% of tour fare, whichever is higher) per person is required upon confirmation of acceptance of our tour quotation. The balance of payment of the tour price to be made as follows: 45 days from date of departure - 50% of tour fare 30 days from date of departure - 30% of tour fare 21 days before the date of departure - full payment, as ticket has to be issued 21 days before departure There is no refund value on any unutilised air tickets issued and any amendment of name changes are subjected to approval from airlines with supplemental charges.
CANCELLATION CHARGES
In the event of cancellation of the tour reservation, after settlement of the deposit and/or full payment, cancellation charges will apply. From the date of travel, cancellation charges rates: 29 days before departure, forfeiture of the deposit Within 14 days, 50 % of the tour price Within 09 days, 80 % of the tour price Within 03 days, 100% of the tour price No Show at the airport, 100% of the tour price.
RESPONSIBILITY CLAUSE
Mitra acts only as agents for the hotels, airlines, bus companies, railway and ferry companies; other services and coupons, exchange orders, receipts, contract and tickets issued by the company are issued and subject to any and all tariffs, terms and conditions under which any accommodation, transportation and any other services whatsoever are provided by such hotels, airlines, bus companies, railways and ferry companies or owners or contractors and by acceptance of such coupons, exchange orders, receipts, contracts and tickets, the tour member agree that neither the company nor any parent, subsidiary or affiliate company shall be or become liable or responsible for any loss, injury or damage on person, property or otherwise whether due to its or their negligence or otherwise in connection with any accommodation, transportation or other services of resulting, directly or indirectly from the acts of God, dangers incident to the sea, fire, breakdown in machinery or equipment, acts of government or other authorities, wars whether declared or not, hostilities, civil disturbances, strikes, riot, theft, pilferage epidemics, quarantines, medical or customs regulations, delays or cancellation of or changes in itinerary or schedules, from any causes beyond the company’s control, or of any loss or damage resulting from improper or insufficient passports, visas or other documents and that neither the company nor any parent subsidiary or affiliate company shall be or become liable or responsible for any additional expenses or liability sustained or incurred by the tour member as a result of any of the foregoing clauses.
Mitra reserves the right to alter or cancel any of the arrangements contained in the itineraries to the extent, not in conflict with or contrary to any written laws, the aforesaid provision shall apply and except as excluded by any laws in force in those countries the limitations relating to the liability and other provision implied therein shall apply. Mitra reserves the right to require any person to withdraw from the tour if it is deemed that his/her conduct is offensive to or incompatible with the comfort of other clients and Mitra shall be under no further liability thereafter to any such person.
MITRA DISCOUNT VOUCHER
Mitra Discount Voucher is not valid with any promotional airfares/ low cost airlines and other promotional packages. Voucher bearer must take into accordance terms and conditions (without limitation) set by MITRA and
(i) all land, water and air service providers;
(ii) insurance issuers; and
(iii) health, safety, regulatory and statutory bodies.
